The following are the terms and conditions (the “Agreement”) that govern the relationship between you (“you,” “your,” “I” or “Customer”) and Ozark Fiber, LLC or its affiliate providing services in your area (“Ozark Fiber,” “we,” “us” or “our”). This Agreement governs residential Service. It also governs business Service unless and until you and Ozark Fiber enter into a separate business services agreement, in which case that separate agreement controls for your business Service. If Ozark Fiber provides telephone services in your area pursuant to a tariff or service guide, such tariff or service guide shall, to the extent required by law, supersede, and operate in lieu of, this Agreement with respect to such services; otherwise, such tariff or service guide shall supplement, and control over any contradictory terms less protective of Ozark Fiber or less restrictive of Customer in, this Agreement. If you receive internet access services, you will also be bound by the Acceptable Use Policy, which shall supplement, and control over any contradictory terms less protective of Ozark Fiber or less restrictive of Customer in, this Agreement. You will also be bound by our Privacy Policy, which describes how we collect, use, share and protect your personal information and Customer Proprietary Network Information (“CPNI”), and which shall supplement, and control over any contradictory terms less protective of Ozark Fiber or less restrictive of Customer in, this Agreement. Each internet, phone or other service provided by the applicable Ozark Fiber entity is a “Service,” and, collectively, are the “Services.”

Your application for or use of the Services constitutes your agreement to the terms and conditions set forth herein. We may change our prices, fees, the Services and/or the terms and conditions of this Agreement in the future, at any time, as provided herein. Your continued use of the Services after notice of the change shall constitute your acknowledgement and acceptance of the changes.

1. Subscription and Payment. You are subscribing to Services as set forth on your work order, or as ordered by you over the telephone or online. You agree to pay the monthly service fees and related charges for the Services. Services are provided on a month-to-month subscription basis, and monthly recurring charges are billed in advance. Your subscription will continue for successive monthly billing periods until canceled in accordance with Section 16 (Cancellation by Customer; No Refunds). Your billing statement will identify the applicable billing period and payment due date. Ozark Fiber may verify your credit standing with credit reporting agencies and require a deposit based on your credit standing or other applicable criteria. For a summary of pricing, speeds, data allowances and related terms for your internet Service, see the Broadband Facts label provided to you when you ordered Service and available at www.ozarkfiber.com.

2. Payment. You agree to pay for all Services provided to you by us, including charges for installation and Equipment, and all applicable local, state or federal fees, taxes, surcharges and other fees that are imposed or permitted by governmental or quasi-governmental bodies for the sale, installation, use or provision of the Service or Equipment. Monthly recurring charges are billed in advance and usage-based charges are billed in arrears. Your initial bill may include prorated recurring charges for Service from the date Service begins through the end of the initial billing period, together with recurring charges for the next monthly billing period billed in advance. As described in Section 16 (Cancellation by Customer; No Refunds), recurring charges for a monthly billing period are fully earned and non-refundable once that billing period begins, except as required by law or otherwise expressly agreed by Ozark Fiber. All charges are due upon receipt of bill or by date specified on the billing statement for each period. If you intend to dispute a charge or request a billing credit, you must contact us within sixty (60) days of the date of the bill; otherwise, such dispute or credit is waived. You may not amend or modify this Agreement. Any restrictive endorsements (such as “paid in full”), releases or other statements on or accompanying checks or other payments accepted by Ozark Fiber shall have no legal effect. If you provide a credit card number to us, you thereby authorize us to charge that credit card for all amounts payable by you to Ozark Fiber. Ozark Fiber will continue to charge your credit card to pay amounts due to Ozark Fiber until you notify Ozark Fiber in writing that you are withdrawing this authorization.

3. Late Fees/Suspension Fees/Other Charges. You understand that we may impose an administrative late fee for each month’s charges not paid when due. In addition, if we suspend any of the Services we provide to you (for example, because you fail to pay amounts you owe us or because you violate this Agreement or the Acceptable Use Policy), we may require that you pay us a fee for restoring your Service in addition to charging you the regular cost for such Services during the suspension. If Service is disconnected, we may impose a reconnect charge and/or security deposit, in addition to any outstanding balance, including late charge, before service is restored. If your check is returned for insufficient funds, we may impose a service charge up to $25.00. If you have not paid amounts due within thirty (30) days of the due date, and we use the services of a collection agency and/or attorney to collect amounts due, you agree to pay to us, in addition to other amounts due, all reasonable agency and attorneys’ fees that we incur, including without limitation, court costs.

4. Purchase Authorizations. You authorize us to accept (and charge you for) any orders or requests made from your location or using your account information. For example, if someone in your home makes a long distance phone call or makes a purchase request through your remote or on our website, you are responsible for the resulting charges. Similarly, if you provide any person with your website user name and password, you will be responsible for the costs of anything they order using the information, whether from within your home or outside it. You are also responsible for any fraudulent uses or charges on your account.

5. Ownership of and Access to Equipment. “Equipment” includes all Equipment installed in or on your premises by us including, without limitation, ONTs, modems, WiFi equipment and phone hardware. The Equipment shall remain our sole and exclusive property. You will allow us to enter your premises to install, maintain or replace Equipment and to make sure our Services are operating and being delivered properly to you and your neighbors.

6. Tampering/Misuse/Lost/Stolen Equipment. You shall not alter, misuse, repair, or in any manner tamper with the Equipment or outlets or remove from the Equipment any markings or labels. Equipment cannot be removed from your premises and used in another location. You are responsible for the safekeeping of all Equipment. If any Equipment is destroyed, damaged, lost or stolen while in your possession, you shall be liable for the cost of repair or replacement of the Equipment.

7. Termination of Service. Upon termination of service for any reason, you agree to immediately return all Equipment in the operating condition as when received (reasonable wear and tear excepted) directly to us. Termination of Service does not relieve you of any amounts due through the effective date of termination or of your obligation to return the Equipment. Additionally, if you fail to return any Equipment, you shall pay us the replacement cost of such Equipment. You understand and agree that all unreturned Equipment will be charged to your credit card or bank account consistent with your prior authorization as required by law.

8. Changes in Services, Equipment and Charges. We may change our Services, Equipment and charges, including deleting Services speeds and packages, subject to any notice required by applicable law or this Agreement.

9. Parental Controls. Parental controls are available to block or restrict certain content. It is your sole responsibility to activate or otherwise enable and configure this feature. Information on how to enable and configure this feature is available from Ozark Fiber upon request. The availability and effectiveness of this feature may vary, and Ozark Fiber and its suppliers are not responsible for any failure of these services to work as intended. Even if you use the parental controls we provide and they work as intended, you or your children may be exposed to materials you find objectionable, and Ozark Fiber and its suppliers are not liable for any failure of parental controls to work as intended.

10. Transfer of Account or Change of Residence. You may not assign or transfer your obligations or rights related to the Equipment or Services, including to a new address, without our express written consent. We may assign, transfer or delegate this Agreement, in whole or in part, without your consent, including in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all of our assets.

11. Unauthorized Use of Equipment or Services. Unauthorized use of the Equipment or Services constitutes a violation of federal and state law and a breach of this Agreement. You will be liable for all unauthorized use of the Services and for any and all stolen Services and Equipment. You agree to notify us immediately in writing or by telephone during normal business hours if you become aware that the Equipment or Services have been or are being stolen or used without your authorization. If you fail to notify us in a timely manner, Ozark Fiber reserves the right to terminate your Services.

12. Service and Repairs. We will use commercially reasonable efforts to maintain our network, to respond to service calls in a timely manner, and to repair damage to Equipment, or interruption of Service, due to reasonable wear and tear or technical malfunction. Physical damage to Equipment caused by misuse or neglect is your sole responsibility and you must pay us for the cost of repair or replacement. Notwithstanding the foregoing, your sole and exclusive remedy in the event of a service outage, interruption, or other failure of Ozark Fiber to maintain the system, Equipment or Services is the credit set forth in the “Service Interruptions” section below.

13. Access on Premises. You grant us a nonexclusive license, to the extent of your ownership or other authority over the premises, to access and use the premises and any applicable utility easements or rights-of-way to construct, install, operate, maintain, inspect, repair, replace, upgrade and/or remove our outlets, communications lines, wiring, fiber, conduit, drops, pedestals and other Equipment or facilities used to provide Services. Any such facilities may remain in place after your Service ends, and termination of Service does not obligate Ozark Fiber to remove them. To the extent Ozark Fiber has an easement, right-of-way, license or other legal right independent of this Agreement, that right is not terminated by cancellation or termination of your Service, and Ozark Fiber may continue to access, maintain, repair, replace, upgrade and use those facilities to provide service to subsequent owners, tenants or other occupants of the premises, or to other customers. If you are not the owner of the premises, you warrant that you have obtained the consent of the owner of the premises for us to make installation and maintenance contemplated by your order.

14. Customer’s Equipment. We shall have no responsibility for the operation, maintenance or repair of any equipment owned by you, including but not limited to computers, televisions and other devices. You agree not to connect any device to the Services that: (a) harms Ozark Fiber’s network; (b) is not compatible with Ozark Fiber’s network; or (c) enables you or others to access or use the Service in violation of this Agreement or Ozark Fiber’s Acceptable Use Policy.

15. Service Interruptions. The Service is provided on a shared network and subject to degraded performance and interruption at any time. Reasons for degraded performance and interruption include, without limitation, problems with your computer, telephone or WiFi hardware, problems within Ozark Fiber’s network such as network congestion, equipment failures or damage to Ozark Fiber’s network components, and problems outside of Ozark Fiber’s network such as, congestion, equipment failures or damage to network components. If you lose all Service for twenty-four (24) consecutive hours or more, as your sole and exclusive remedy, you are entitled to a prorated credit upon request. To qualify for an adjustment, you must request a credit within thirty (30) days of the failure. We assume no liability for, and you are not entitled to any credit for, interruption of Service or alterations in programming due to circumstances beyond our control, including without limitation, acts of God, natural disaster, fire, civil disturbance, strike or weather.

16. Cancellation by Customer; No Refunds. You may request cancellation of Service at any time by calling us at (866) 696-9275, by emailing us at info@ozarkfiber.com, or by providing us written notice. Cancellation will become effective at the end of your then-current monthly billing period, and Service will continue through that date unless we agree otherwise. You remain responsible for all charges for that billing period. Except as required by law or otherwise expressly agreed by Ozark Fiber, you will not receive a refund, credit, or other reimbursement for any unused portion of the monthly billing period, and all fees billed or otherwise due for that period are fully earned and non-refundable. Cancellation does not relieve you of any amounts due through the effective date of termination or of your obligation to return Equipment. Failure to return Equipment may result in replacement charges under Section 7 (Termination of Service). You may also cancel using any other method we make available from time to time, such as through your online account, if we offer one.

17. Compliance with Agreement. We reserve the right to suspend performance or terminate Service for the breach of any of these terms and conditions or our policies related to the Services. We may also immediately suspend or restrict the Service, without prior notice, if we reasonably believe the Equipment or Service is being used in a manner that threatens the security, integrity or normal operation of our network or the networks of others, such as transmitting malware or participating in a denial-of-service attack, and we will restore Service promptly after the threat has been addressed.

18. Deletion of Materials. We reserve the right, both during the term of this Agreement and upon its termination, to delete voicemail messages, email messages, call details, files and other information that is stored on our servers, systems or Equipment, in our discretion and in accordance with our storage policies. We might delete this information if, for example, the applicable Service account has gone unused for an extended period of time, if this Agreement has been terminated by you or us, or if we replace Equipment that holds such information. Such deletions also may occur inadvertently. We will not be responsible for any loss or removal of such data or information.

19. Notifications; Changes in Services or Terms.

(a) Changes to Our Agreements. We may change this Agreement, the Acceptable Use Policy and/or other policies and terms by amending the online version of the relevant document. Any such change will become binding on you 30 days after we make that change. If you continue to use the Services following such 30-day period, you will have accepted (in other words, agreed to be legally bound by) the change. If you do not agree to the change, you will need to contact us prior to the expiration of such 30-day period at (314) 297-0450 to cancel the Services you receive from us.

(b) Service Changes. You authorize us to provide required notices to you regarding changes to our Services by providing the relevant information on our website, on your monthly bill, as a bill insert, via email, in a newspaper or by any other communication permitted under applicable law.

(c) Other Notices. You authorize us to provide other notices to you using any method we determine appropriate, including by electronic means (for example, email or online posting).

(d) Other Consents. We may ask you to provide consents or authorizations, including by electronic means including email or your equipment, and we are entitled to assume that any consent or authorization we receive through your Services or from your location has been authorized by you.

(e) Email Address for Notice. Upon our request, you will provide us with a current email address that you regularly check so that we may provide notices and communications to you at that address. If you stop using that email address, you will provide us with a new address for such purposes.

(f) Electronic Communications Consent. By agreeing to this Agreement, you consent to receive notices, disclosures and communications about your Service electronically, including by email, through your online account, or by posting on our website, instead of on paper. To access and keep these communications, you need a current email address, an internet-connected device and software able to display standard web pages or PDF files. You may withdraw this consent at any time by contacting us at (314) 297-0450 or info@ozarkfiber.com; withdrawal will not affect the validity of any notice we already delivered to you electronically, and may require us to send certain future communications on paper or discontinue services that depend on electronic delivery. If you would like a paper copy of any notice, we will provide one, though we may charge a reasonable fee to cover the cost. This consent covers notices, disclosures and communications required or permitted under this Agreement; it does not limit your right to opt out of marketing emails as described in Section 28(d) below, and opting out of marketing emails under Section 28(d) does not withdraw your consent under this Section.

20. Customer Warranties. I, the customer, represent and warrant that I am at least 18 years of age and am legally authorized to enter into this Agreement. I warrant that I am legally empowered to authorize Ozark Fiber to enter upon the premises for the purpose of (a) placing transmission lines in the utility easement on the property, including, if necessary, an above ground pedestal in the easement; (b) attaching wiring and equipment to the structure; and (c) installing, maintaining, repairing or disconnecting Service. I further represent and warrant that (a) residential Service and Equipment will be used only for personal, residential, non-commercial purposes by me and the members of my immediate household living at the same, designated address and will not be duplicated except in compliance with applicable law; (b) I will not resell or permit another to resell Service in whole or in part; and (c) I will not use the Equipment at and address other than the designated service address without Ozark Fiber’s advance permission in each instance.

21. WARRANTY DISCLAIMER. OUR EQUIPMENT AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY EXCLUDED. NO STATEMENT, ADVICE, OR INFORMATION GIVEN BY US, OUR OFFICERS, EMPLOYEES, AGENTS, AUTHORIZED REPRESENTATIVES, AFFILIATES OR CONTRACTORS, OR THEIR RESPECTIVE EMPLOYEES, CREATES A WARRANTY. YOU ACKNOWLEDGE THAT YOU HAVE NOT RELIED ON ANY REPRESENTATIONS OR WARRANTIES BY OZARK FIBER, WRITTEN OR ORAL, OTHER THAN THE EXPRESS REPRESENTATIONS AND WARRANTIES SET FORTH IN THIS AGREEMENT. WE DO NOT WARRANT THAT THE EQUIPMENT OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. WE DO NOT WARRANT THAT THE SERVICE OR EQUIPMENT WILL BE SECURE OR FREE FROM UNAUTHORIZED ACCESS, INTERCEPTION, VIRUSES OR OTHER MALICIOUS CODE OR ATTACKS.

22. CUSTOMER INDEMNIFICATION. YOU AGREE THAT YOU SHALL BE RESPONSIBLE FOR AND SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS OZARK FIBER AND ITS THIRD-PARTY SERVICE PROVIDERS, AGENTS AND SUPPLIERS (AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS OR REPRESENTATIVES) (COLLECTIVELY, THE “OZARK FIBER GROUP”) AND SHALL REIMBURSE THE OZARK FIBER GROUP FOR ANY DAMAGES, LOSSES OR EXPENSES (INCLUDING WITHOUT LIMITATION, REASONABLE ATTORNEY’S FEES AND COSTS) INCURRED IN CONNECTION WITH ANY CLAIMS, SUITS, JUDGMENTS AND CAUSES OF ACTION ARISING OUT OF (i) YOUR USE OF THE SERVICE OR EQUIPMENT; (ii) VIOLATION OR INFRINGEMENT OF CONTRACTUAL RIGHTS, PRIVACY, CONFIDENTIALITY, COPYRIGHT, PATENT, TRADEMARK, TRADE SECRET, OR OTHER INTELLECTUAL PROPERTY AND PROPRIETARY RIGHTS ARISING FROM YOUR USE OF THE SERVICE OR ANY UNAUTHORIZED APPARATUS OR SYSTEM; AND (iii) YOUR BREACH OF ANY PROVISION OF THIS AGREEMENT.

23. LIMITATIONS ON LIABILITY. IN NO EVENT SHALL THE OZARK FIBER GROUP BE LIABLE FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL, CONSEQUENTIAL OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE EQUIPMENT, THE SERVICES, OR YOUR USE OF OR INABILITY TO USE THE FOREGOING, INCLUDING LOST BUSINESS OR PROFITS, BUSINESS INTERRUPTION OR DOWNTIME, LOSS OF INFORMATION OR DATA, OR COST OF PROCUREMENT OF SUBSTITUTE OR REPLACEMENT GOODS OR SERVICES. THE TOTAL CUMULATIVE LIABILITY OF THE OZARK FIBER GROUP ARISING OUT OF AND RELATED TO THIS AGREEMENT, THE EQUIPMENT, THE SERVICES, AND YOUR USE OF OR INABILITY TO USE THE FOREGOING SHALL NOT, REGARDLESS OF THE NUMBER OF INCIDENTS OR CAUSES GIVING RISE TO ANY SUCH LIABILITY, EXCEED THE LESSER OF: (A) THE FEES PAID BY CUSTOMER TO OZARK FIBER IN RESPECT OF THE EQUIPMENT AND SERVICES GIVING RISE TO THE CLAIM(S); OR (B) THE TOTAL FEES PAID BY CUSTOMER TO OZARK FIBER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRIOR TO THE ACCRUAL OF THE FIRST SUCH CLAIM. THE LIMITATIONS ON LIABILITY IN THIS SECTION SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, REGARDLESS OF THE CAUSE OF ACTION OR BASIS OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, INDEMNITY OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ON LIABILITY ARE AN ESSENTIAL PART OF THIS AGREEMENT, AND SHALL BE VALID AND BINDING EVEN IF ANY REMEDY IS DEEMED TO FAIL OF ITS ESSENTIAL PURPOSE. NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS SECTION IS INTENDED TO LIMIT EITHER PARTY’S LIABILITY FOR ITS OWN GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, TO THE EXTENT SUCH LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

24. BINDING ARBITRATION.

(a) Purpose. If you have a Dispute (as defined below) with Ozark Fiber, you or Ozark Fiber may elect to arbitrate that Dispute in accordance with the terms of this Arbitration Provision rather than litigate the Dispute in court. Arbitration means you will have a fair hearing before a neutral arbitrator instead of in a court by a judge or jury. Proceeding in arbitration may result in limited discovery and may be subject to limited review by courts.

(b) Definitions. The term “Dispute” means any dispute, claim, or controversy between you and Ozark Fiber regarding any aspect of your relationship with Ozark Fiber, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, or any other intentional tort), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Arbitration Provision. “Dispute” is to be given the broadest possible meaning that will be enforced. As used in this Arbitration Provision, “Ozark Fiber” means Ozark Fiber and its parents, subsidiaries and affiliated companies and each of their respective officers, directors, employees and agents.

(c) Initiation of Arbitration Proceeding/Selection of Arbitrator. If you or Ozark Fiber elect to resolve your Dispute through arbitration pursuant to this Arbitration Provision, the party initiating the arbitration proceeding may file a case through the American Arbitration Association (“AAA”) online filing portal at www.adr.org under the Consumer Arbitration Rules of the American Arbitration Association “AAA”.

(d) Arbitration Procedures. Because the Service(s) provided to you by Ozark Fiber concerns interstate commerce, the Federal Arbitration Act (“FAA”), not state arbitration law, shall govern the arbitrability of all Disputes. Applicable federal law and, to the extent not preempted by the FAA, the law of the state where you receive the Service may apply to the substance of any Dispute and to issues not governed exclusively by the FAA. If there is a conflict between this Arbitration Provision and the rules of the arbitration organization, this Arbitration Provision shall govern. If AAA will not enforce this Arbitration Provision as written, it cannot serve as the arbitration organization to resolve your dispute with Ozark Fiber. If this situation arises, the parties shall agree on a substitute arbitration organization. If the parties are unable to agree, the parties shall mutually petition a court of appropriate jurisdiction to appoint an arbitration organization that will enforce this Arbitration Provision as written. If there is a conflict between this Arbitration Provision and the rest of this Agreement, this Arbitration Provision shall govern.

A single arbitrator will resolve the Dispute. The arbitrator will honor claims of privilege recognized by law and will take reasonable steps to protect customer account information and other confidential or proprietary information. The arbitrator will make any award in writing but need not provide a statement of reasons unless requested by a party. An award rendered by the arbitrator may be entered in any court having jurisdiction over the parties for purposes of enforcement. If an award granted by the arbitrator exceeds $75,000, either party can appeal that award to a three-arbitrator panel administered by the same arbitration organization by a written notice of appeal filed within thirty (30) days from the date of entry of the written arbitration award. The members of the three-arbitrator panel will be selected according to the rules of the arbitration organization. The arbitration organization will then notify the other party that the award has been appealed. The three-arbitrator panel will issue its decision within one hundred and twenty (120) days of the date of the appealing party’s notice of appeal. The decision of the three-arbitrator panel shall be final and binding, except for any appellate right which exists under the FAA.

(e) RESTRICTIONS:

1. YOU MUST CONTACT US WITHIN ONE (1) YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE (EXCEPT FOR BILLING DISPUTES) ABOUT WHICH YOU MUST CONTACT OZARK FIBER WITHIN SIXTY (60) DAYS AS PROVIDED IN SECTION 2 (“Payment”) OF THIS AGREEMENT, OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED UPON SUCH EVENT, FACTS OR DISPUTE.

2. ALL PARTIES TO THE ARBITRATION MUST BE INDIVIDUALLY NAMED. THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY CLAIMS TO BE ARBITRATED OR LITIGATED ON A CLASS ACTION OR CONSOLIDATED BASIS OR ON BASES INVOLVING CLAIMS BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC (SUCH AS A PRIVATE ATTORNEY GENERAL), OTHER SUBSCRIBERS OR OTHER PERSONS.

(f) Location of Arbitration. The arbitration will take place at a location convenient to you in the area where you receive the service from us.

(g) PAYMENT OF ARBITRATION FEES AND COSTS. OZARK FIBER WILL ADVANCE ALL ARBITRATION FILING FEES AND ARBITRATOR’S COSTS AND EXPENSES UPON YOUR WRITTEN REQUEST GIVEN PRIOR TO THE COMMENCEMENT OF THE ARBITRATION. YOU ARE RESPONSIBLE FOR ALL ADDITIONAL COSTS THAT YOU INCUR IN THE ARBITRATION, INCLUDING, BUT NOT LIMITED TO, FEES FOR ATTORNEYS OR EXPERT WITNESSES. IF THE ARBITRATION PROCEEDING IS DECIDED IN OZARK FIBER’S FAVOR, YOU SHALL REIMBURSE OZARK FIBER FOR THE FEES AND COSTS ADVANCED TO YOU ONLY UP TO THE EXTENT AWARDABLE IN A JUDICIAL PROCEEDING. IF THE ARBITRATION PROCEEDING IS DETERMINED IN YOUR FAVOR, YOU WILL NOT BE REQUIRED TO REIMBURSE OZARK FIBER FOR ANY OF THE FEES AND COSTS ADVANCED BY OZARK FIBER. IF A PARTY ELECTS TO APPEAL AN AWARD TO A THREE-ARBITRATOR PANEL, THE PREVAILING PARTY IN THE APPEAL SHALL BE ENTITLED TO RECOVER ALL REASONABLE ATTORNEYS’ FEES AND COSTS INCURRED IN THAT APPEAL. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS ARBITRATION PROVISION, OZARK FIBER WILL PAY ALL FEES AND COSTS THAT IT IS REQUIRED BY LAW TO PAY.

(h) Severability. If any clause within this Arbitration Provision is found to be illegal or unenforceable, that clause will be severed from this Arbitration Provision, and the remainder of this Arbitration Provision will be given full force and effect. If the class action waiver clause is found to be illegal or unenforceable, the entire Arbitration Provision will be unenforceable, and the dispute will be decided by a court. If this entire Arbitration Provision is determined to be illegal or unenforceable for any reason, or if a claim is brought in a Dispute that is found by a court to be excluded from the scope of this Arbitration Provision, you and Ozark Fiber have each agreed to waive, to the fullest extent allowed by law, any trial by jury.

(i) EXCLUSIONS FROM ARBITRATION. YOU AND OZARK FIBER AGREE THAT THE FOLLOWING WILL NOT BE SUBJECT TO ARBITRATION: (1) ANY CLAIM FILED BY YOU OR BY OZARK FIBER THAT IS NOT AGGREGATED WITH THE CLAIM OF ANY OTHER SUBSCRIBER AND WHOSE AMOUNT IN CONTROVERSY IS PROPERLY WITHIN THE JURISDICTION OF A COURT THAT IS LIMITED TO ADJUDICATING SMALL CLAIMS; (2) ANY DISPUTE OVER THE VALIDITY OF ANY PARTY’S INTELLECTUAL PROPERTY RIGHTS; (3) ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF SERVICE; AND (4) WITH RESPECT TO ANY REGULATED SERVICES, ANY DISPUTE THAT CAN ONLY BE BROUGHT BEFORE THE APPROPRIATE REGULATORY AUTHORITY.

(j) Continuation. This Arbitration Provision shall survive the termination of your Service(s) with Ozark Fiber for any reason.

(k) Mass Filings. If you are one of 25 or more claimants whose Disputes against Ozark Fiber are filed by the same or coordinated counsel or claims aggregator asserting the same or substantially similar claims (a “Mass Filing”), the following applies in addition to the rest of this Arbitration Provision. Before filing a Dispute that is part of a Mass Filing, you agree to first send Ozark Fiber an individualized written notice describing your specific claim and the relief you seek, and to engage in a good-faith, individualized negotiation with Ozark Fiber for at least sixty (60) days before commencing arbitration; this notice-and-negotiation period is in addition to, and does not shorten, any other deadline in this Agreement. Any Mass Filing will be administered under the AAA’s Mass Arbitration Supplementary Rules and fee schedule then in effect, including its global mediation process, rather than under the AAA’s ordinary Consumer Arbitration Rules and fee schedule. If the AAA will not administer the Mass Filing under those supplementary rules, the parties will cooperate in good faith to select a substitute process for efficiently and fairly resolving the Mass Filing, consistent with Section 24(d) above.

25. Special Provisions Regarding Certain Telephone Services.

(a) Unless you subscribe to a plan that expressly permits otherwise, you agree to use the telephone service only for personal and non-commercial purposes; however, you are permitted to use the telephone services to make business calls that are incidental to your personal and non-commercial use of the service. You expressly agree not to use the Services for auto-dialing, continuous or extensive call forwarding, telemarketing, call center services, medical transcription, fax broadcasting or fax blasting, or for any other use that results in excessive usage inconsistent with normal residential calling patterns. For instance, “unlimited” phone plans are intended to be used for continuous live dialog between the subscriber and a third party. Certain other activity such as excessive consistent usage, unusual call patterns, utilizing call forwarding or any other calling feature to achieve outbound calling, and lack of continuous dialog activity may be presumed indicative of use that is inconsistent with normal use of the service in violation of these terms of service. If we determine, in our sole discretion, that your telephone services are being used for any of the aforementioned activities, we reserve the right to immediately and without notice to terminate or modify the Services.

(b) You acknowledge that our telephone services use the electrical power from your service address. You understand and acknowledge that you may lose access to and use of the Service, including 911/E911, under certain circumstances, including, but not limited to, the following: (i) if our network or facilities are not operating; (ii) if electrical power to your Optical Network Terminal (“ONT”), is interrupted and such devices are not supported by a working battery backup. You also understand and acknowledge that the battery backup option that connects to the Ozark Fiber ONT (modem) may provide power for only a limited time, that the performance of the battery backup is not guaranteed, and that if the battery is exhausted, the Services will not function until normal power is restored. OZARK FIBER ONTS DO NOT INCLUDE A BATTERY BACKUP.

(c) You agree that the Ozark Fiber Group will not be responsible for any losses or damages arising as a result of the unavailability of telephone service, including the inability to reach 911 or other emergency services, or the inability to contact your home security system or remote medical monitoring service provider. You acknowledge that Ozark Fiber does not guarantee that any telephone service will operate with your home security and/or medical monitoring systems, and that you must contact your home security or medical monitoring provider in order to test your system’s operation with Ozark Fiber’s Services. You agree that you are responsible for the cost of any such testing or any fees for configuring your home security or medical monitoring system to work with the Services.

(d) The location and address associated with your telephone service will be the address identified on your order. You acknowledge that you are not permitted to move the Equipment from the location and address in which it has been installed. Furthermore, if you move your voice-enabled Equipment to an address different than that identified on the order, calls from that Equipment to 911 will appear to 911 emergency service operators to be coming from the address identified on the order and not the new address.

(e) If we do not comply with your requests regarding directory listing information (for example, list the wrong number or list a number you requested be unlisted), you may be entitled to a credit under our policies. Other than these credits, we have no liability with respect to directory listings.

(f) Ozark Fiber may block calls that are made to certain countries, cities or telephone exchanges, or that use certain authorization codes if, in its sole discretion, Ozark Fiber deems it reasonably necessary to prevent unlawful or fraudulent use of the telephone services. You are responsible for securing your telephone equipment, and Ozark Fiber’s equipment located at your premises, from being used to place fraudulent calls using the telephone services provided to you. You are also responsible for any fraudulent or unauthorized use of the telephone services that occurs through your account regardless of who is responsible for such usage. You shall be solely responsible for payment of all applicable charges for the telephone services provided by Ozark Fiber and charged to your account, even where calls are originated by fraudulent means either from your premises or from remote locations. Ozark Fiber is not liable for any damages or fees, including toll usage charges, you may incur as a result of unauthorized use of the telephone service provided to you. Unauthorized use of your facilities may include, but is not limited to, the placement of calls from your premises and the placement of calls through your equipment that are transmitted or carried on Ozark Fiber’s network. Misuse of service could include voice modem hijacking, excessive usage of International calling, 411 directory assistance calls and other per-use charges.

26. Special Provisions Regarding Internet Services.

(a) YOU UNDERSTAND AND AGREE THAT OZARK FIBER DOES NOT GUARANTEE ANY PARTICULAR AMOUNT OF BANDWIDTH ON THE OZARK FIBER NETWORK OR THAT ANY SPEED OR THROUGHPUT OF YOUR CONNECTION TO THE OZARK FIBER NETWORK WILL BE AVAILABLE TO YOU. You understand and agree that the speed of the Service provided at your site will vary depending upon a number of factors, including your computer system(s) and associated equipment, Internet traffic, and other factors such as system capacity limitations, governmental actions, events beyond Ozark Fiber’s control, and system failures, modifications, upgrades and repairs. You acknowledge and agree that your Wi-Fi router may limit speeds or throughput, and that speed tests performed through wireless devices may not accurately represent the speed being delivered to your premises.

(b) You understand that Ozark Fiber may use various tools and techniques in order to efficiently manage its networks and to ensure compliance with Ozark Fiber’s Acceptable Use Policy. These may include detecting malicious traffic patterns and preventing the distribution of viruses or other malicious code, and managing network resources through techniques such as limiting the number of peer-to-peer sessions a customer can conduct at the same time, limiting the aggregate bandwidth available for certain usage protocols such as peer-to-peer and newsgroups, and such other network management tools and practices as Ozark Fiber may from time to time determine appropriate.

(c) You further understand and agree that, to allocate bandwidth across all of its users, Ozark Fiber may employ traffic-management technology, including but not limited to packet-reset technology, which technology may materially slow the uploading of certain files.

(d) You acknowledge that the Service provides full access to the Internet and all content, applications and services available over the Internet. Some content, applications or services may be offensive or inappropriate for certain people. Such content may include information, images, or programs that are unlawful, infringing, abusive, profane or sexually offensive. You assume all risk, responsibility and liability for use of the Service to connect to, and access content on, the Internet. Ozark Fiber and its officers, employees, and agents disclaim any liability for any claims, losses, actions, damages, suits, or proceedings arising out of or otherwise relating to such content or from use or reliance upon information, services or merchandise accessed on the Internet through the Service.

(e) You assume all responsibility and liability for any software, content, applications or services you download from the Internet, including any virus or other damaging or destructive attribute. Ozark Fiber has no responsibility and disclaims any liability for such acts or occurrences. Ozark Fiber does not endorse or warranty any third-party software, applications, services or content that you access through the Service.

(f) You assume all responsibility and liability for the security of information on your personal computer and information you transmit or receive through the Service. Ozark Fiber has no responsibility and disclaims any liability for the security of any information on your personal computer, or the security or accuracy of any information or data transmitted or received through the Service. Ozark Fiber has no responsibility and disclaims any liability for unauthorized access by third persons to your personal computer, files, or data.

(g) You will not use, or allow others to use, the Internet service to send, receive, or otherwise use any information in a manner that infringes the patents, trademarks, copyrights, trade secrets, or other proprietary rights of any person or entity. This includes, but is not limited to, the unauthorized copying or distribution of music, movies, photographs, software, or other copyrighted materials. You are responsible for obtaining appropriate authorization prior to using such materials. Ozark Fiber is registered under the Digital Millennium Copyright Act of 1998 (“DMCA”). Copyright owners or their authorized agents may submit notices alleging infringement associated with customer accounts. Ozark Fiber may forward such notices to customers and evaluate them in accordance with its policies. Ozark Fiber does not independently verify such allegations. Ozark Fiber has adopted and reasonably implements a policy that provides for the termination, in appropriate circumstances, of subscribers and account holders who are repeat copyright infringers. Ozark Fiber evaluates allegations of copyright infringement on a case-by-case basis and may take action, including issuing warnings, suspending service, or terminating accounts, in its discretion. Ozark Fiber does not monitor its network for copyright infringement and is not obligated to take action in response to any particular notice or allegation. Ozark Fiber will only be deemed to have received a valid notice of claimed infringement when such notice is submitted to its designated DMCA agent in accordance with applicable law. Nothing in this Agreement shall be construed to require Ozark Fiber to take any action in response to any allegation of copyright infringement.

27. Monitoring. Ozark Fiber has no obligation to monitor content or customer use of the Services. However, Ozark Fiber reserves the right, in its discretion, to monitor or investigate activity where reasonably necessary for network management, legal compliance, or protection of its systems or customers. Ozark Fiber may disclose information as permitted or required by applicable law, regulation, or governmental request.

28. Your Consent to Phone, Text Message, and Email Contact and Recording.

(a) Phone Calls. We may call you, or authorize others to call you on our behalf, at any number you provide to us (or that we issue to you) for service, account, billing, support, and other non-marketing purposes as permitted by applicable law. Any marketing or promotional call, or any call using an artificial or prerecorded voice or other technology for which applicable law requires consent, will be made only with the consent required by applicable law. Consent to receive marketing calls is not a condition of purchasing or receiving Ozark Fiber services. You may ask to be placed on our internal do-not-call list by contacting us at (314) 297-0450 or info@ozarkfiber.com.

(b) Text Messages. By providing Ozark Fiber with a mobile telephone number in connection with your account, an order for Services, or your use of the Services, you expressly consent, to the extent permitted by applicable law, to receive non-marketing text messages from Ozark Fiber at that number concerning your account or Services. Such messages may include installation and appointment notifications, technician and customer-care communications, billing or payment notifications, outage and maintenance notifications, account notifications, network or service information, and other communications relating to Services you have requested or receive. Ozark Fiber may send such messages directly or through service providers and may use automated technology where permitted by applicable law. Message and data rates may apply.

You may withdraw your consent to receive text messages at any time by communicating your request to Ozark Fiber through a reasonable method made available for that purpose. Where supported by the applicable messaging service, you may also reply STOP to opt out or HELP for assistance.

Certain wireless carriers, messaging platforms, or service providers used by Ozark Fiber may require a separate, additional, or more specific affirmative consent before messages may be transmitted through their systems. Where such requirements apply, Ozark Fiber may ask you to confirm your consent or messaging preferences through a separate opt-in process. Any such additional consent requirement is applicable to the particular messaging platform, program, or transmission method for which it is obtained and does not, except as required by applicable law or expressly stated at the time consent is obtained, limit or supersede other consent you have provided to Ozark Fiber.

Ozark Fiber does not currently use this consent to send advertising or promotional text messages. If Ozark Fiber sends advertising or promotional text messages in the future, it will obtain any additional consent required by applicable law before doing so..

(c) Robo-Calls. We (or persons acting on our behalf) may use automated dialing systems, artificial or prerecorded voices, or other regulated calling technology only as permitted by applicable law and, where required, with the applicable consent.

(d) Recording of Calls. We may monitor or record telephone conversations with you for quality, training, security, and recordkeeping purposes. Where required by applicable law, we will provide notice or obtain consent.

(e) Emails. We may email you or authorize others to email you on our behalf using any address you provide to us (or that we issue to you) for any purpose, including marketing of our Services. If you ask to have your address placed on our “do not email” list, we will not email (or authorize others to email) marketing messages to you at that address. To have your address placed on our “do not email” list, contact us at (314) 297-0450 or info@ozarkfiber.com. This “do not email” election applies only to marketing messages; it does not stop delivery of notices, disclosures and communications required or permitted under this Agreement, which are governed by Section 19(f) (Electronic Communications Consent) above.

29. Governing Law. This Agreement, and any Dispute not subject to the Arbitration Provision above, shall be governed by the laws of the State of Missouri, without regard to its conflict of laws principles.

30. No Third-Party Beneficiaries. This Agreement is for the benefit of you and Ozark Fiber only. It does not create any rights for other household members, guests, neighbors or other third parties, even if they use or benefit from the Service.

31. Partial Invalidity. If any provision of this Agreement is determined to be unenforceable under applicable law, such provision shall be amended by a court of competent jurisdiction to accomplish the objectives of such provision to the greatest extent possible under applicable law, or severed from this Agreement if such amendment is not possible, and the remaining provisions of this Agreement shall continue in full force and effect. The only exception to this is that described in Section 24(h) regarding Arbitration.

32. Force Majeure. The Ozark Fiber Group shall not be liable for any delay or failure of performance of Services or Equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood, explosion or other catastrophes; any law, order, regulation, direction, action or request of the United States government or of any other government including state and local governments having or claiming jurisdiction over Ozark Fiber, or of any department, agency, commission, bureau, corporation or other instrumentality of any one or more of these federal, state, or local governments or of any military authority; preemption of existing service in compliance with national emergencies, acts of terrorism, insurrections, riots, wars, unavailability of rights-of-way, material shortages, strikes, lockouts, or work stoppages. Causes beyond Ozark Fiber’s control also include epidemics, pandemics or related quarantine or public health restrictions, and cyberattacks, distributed denial-of-service attacks or other malicious acts of third parties.

33. Entire Agreement. This Agreement, any applicable tariffs, service guides and other agreements specifically referenced herein constitute the entire agreement between Ozark Fiber and you for the subject matter hereof. Only Ozark Fiber may make modifications to this document. The invalidity or unenforceability of any term of this Agreement shall not affect the validity or enforceability of any other provision.

(Last Updated: 9/21/2026)